Salesforce Alexa Integration
Will it not be interesting if Alexa can get to details of new cases from Salesforce?? Yes!! You heard it right. In this article, I will help you with the steps to integrate Salesforce with Amazon Alexa. The scope of this document will be restricted to showcase one of the capability and not solve any business use case. What is Alexa? Amazon Alexa, also known simply as Alexa, is a virtual assistant AI technology developed by Amazon, first used in the Amazon Echo smart speakers is capable of voice interaction, music playback, etc. Users can extend the Alexa capabilities by installing "skills" (additional functionality developed by third-party vendors, in other settings more commonly called apps such as weather programs and audio features). Design - We will create a Java application, which will connect to Salesforce and Amazon Alexa through their respective APIs. We will use AWS Lambda to run our code. AWS Lambda lets you run code without provisioning or managing servers. We